Frequently Asked Questions
Everything you need to know about shopping at Tanotis
Are all electronics sold on Tanotis authentic and covered by warranty?
Yes, we only source 100% genuine products directly from authorized distributors. Most items include a standard manufacturer warranty, and specific coverage details are listed on each product page.
How long does international shipping take?
For imported electronics, shipping typically takes 7-12 business days. We provide end-to-end tracking so you can monitor your package from our global warehouse to your doorstep.
What is your return policy for defective items?
We offer a 7-day return policy for items that arrive dead-on-arrival (DOA) or with manufacturing defects. Please ensure the original packaging and all accessories are preserved to facilitate a smooth return process.
Do I need to pay customs duties on imported products?
At Tanotis, we aim for transparency. For most orders, the price displayed at checkout includes all import duties and taxes, meaning there are no hidden charges upon delivery.
Which payment methods do you accept?
We accept a wide range of secure payment options, including major credit/debit cards, Net Banking, UPI, and popular digital wallets to ensure a safe transaction experience.
Can I cancel my order after it has been placed?
Orders can be cancelled within 24 hours of placement, provided they have not yet been processed for shipment. Once an item is in transit from our international hubs, cancellations are no longer possible.